Claims Form

Our online claim form is simple and easy to complete and will enable us to investigate and respond to your application quickly.

You should have received a query number from our Customer Service team prior to filling in this form. For further details see our claims process.

Minimum claim value accepted for processing is Five Dollars ($5 NZD).

Freight costs are not eligible for refund when making a claim.

All claims processed will be in the form of a credit to the account that the item travelled under.

Claims Form

To prevent robots and computer malware filling out this form and sending us spam, an extra step (such as ticking a box or answering a question) is in place so that only humans like you can complete and submit this form.

Find out more about Google's reCaptcha.