Contact us

We love to hear from our customers

Due to COVID-19 Our Customer Service will be working on reduced hours of 8.30am to 5.00pm Monday to Friday. Please note these hours differ from what is advised in the branch contact information

Click on your local branch in the list below to get contact details. Alternatively you can email us on


Our FAQs section has the answers to commonly asked questions.

Visit FAQs

Phone or
email us

Our Customer Services team is here to help. Call 0800 404 303.

Email us

Track a

Our tracking tool can locate your package at the click of a button.

Track IT


Search and receive details on your local Castle Parcels branch.

See Below