Track and trace

To check the delivery status of your package, firstly determine whether you have a Prepaid Ticket or Satchel, Charge label or a Customer label, complete the appropriate fields and then click on the button to track.

  • Prepaid courier ticket / satchel
    Track your item using your ticket's product code and number
    • Ticket Product Code: yellow icon Ticket Number: red icon
      To search for your item
      Enter the code and number from your ticket
      (eg: LH 1602541) and then click 'Track My Item'.
      ticket
      Show sample ticket

      Prepaid courier ticket / satchel

      If you are unsure as to which number to enter, please take a close look at the image on the right:

      yellow icon The Code highlighted in yellow is the ticket product code. For the label on the right it is NI25.

      red icon The number highlighted in red is the ticket number. For the label on the right it is 03728987.

      Click to hide
      tip ticket
  • Customer printed labels
    Track your item using your account and consignment numbers
    • Company A/C: yellow icon Consigment Number: red icon
      To search for your item
      Enter the account and consignment numbers from your ticket (eg: 9999999 and 1234567890) and then click 'Track My Item'.
      ticket
      Show sample ticket

      Customer printed labels

      If you are unsure as to which number to enter, please take a close look at the image on the right:

      yellow icon The Code highlighted in yellow is the company A/C number. For the label on the right it is 5177003.

      red icon The number highlighted in red is the consignment number. For the label on the right it is 1QA765432.

      Click to hide
      tip ticket
  • Charge labels
    Track your item using its label number
    • Label Number: yellow icon
      To search for your item
      Enter the numbers from your ticket (eg: 03258847) and then click 'Track My Item'.
      ticket
      Show sample ticket

      Charge labels

      If you are unsure as to which number to enter, please take a close look at the image on the right:

      yellow icon The Code highlighted in yellow is the label number. For the label on the right it is 14542696.

      Click to hide
      tip ticket
  • Bar code
    Track your item using the numbers below its bar code
    • Bar Code:  
  • Manifest reference
    Track your item using the manifest item number, reference and dates
    • Customer Number:  
      Customer Reference:  
      Date From:   /    / 
      Date To:   /    /