Claims Form

Our online claim form is simple and easy to complete and will enable us to investigate and respond to your application quickly.

You should have received a query number from our Customer Service team prior to filling in this form. For further details see our claims process.

Minimum claim value accepted for processing is Five Dollars ($5 NZD).

Claims under the value of $20

From August 1st 2018 Castle Parcels will fast track all claims under $20 in value and pay the claim as a credit to account. Provided all accompanying information is correct and the claim is agreed by the company the credit will be processed within 7 days of receipt. No payment will be made by cheque or direct credit for amounts under this value.

Claims Form

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